Shipping Policy

📦 Shipping Policy

Last updated: 01/04/2025

At RetroPodz, we’re passionate about bringing nostalgia to your doorstep with our carefully refurbished and customized gadgets. To ensure you have a smooth experience from order to delivery, please review our shipping policy below.

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🛒 Order Processing & Shipping 
    •    Processing Time: All orders are Shipped & Delivered within 7–10 business days. This includes customization, quality checks, and secure packaging.
    •    Business Days: Monday through Friday, excluding holidays.
    •    Made-to-Order Items: For fully customized builds, please allow up to 10 business days for assembly and testing.

📦 Tracking Your Order
    •    Once your order has shipped, you’ll receive a confirmation email with a tracking number.
    •    Please allow up to 24 hours for the tracking information to update.

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🚫 Lost, Stolen, or Damaged Packages
    •    If your package is lost or arrives damaged, please contact us within 7 days of delivery at support@retropodz.com with your order number and photos (if applicable).
    •    We will work with the carrier to resolve the issue and offer a replacement or refund when applicable.

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📍 Address Accuracy

Please ensure that your shipping address is correct when placing an order. We are not responsible for packages delivered to incorrect or undeliverable addresses due to customer error.

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❓ Questions?

If you have any questions about your order or our shipping policy, reach out to us at:

📧 support@retropodz.com
📱 Or via our Contact page